FAQ

 

Pick Up / Local Shopping

If you see something you like on our website and are in the Milwaukee area, please DM me on Instagram or email me at shopjackarden@gmail.com BEFORE placing your order and we can schedule a pick up time and location that's most convenient.

Caring for your items

The fabric and quilts that we use are almost always used and/or older in age. With that considered, please be gentle when laundering and do it as minimally as possible. It is recommend that you hand wash and hang to air dry. Another option is to wash on a gentle cycle however we would suggest avoiding drying with any heat in a machine. 

Quality of items

Although we do our best to pick and choose the pattern pieces we use, some fabric may have slight staining, tears, holes, and discolouration. We treat the fabric before cutting to make sure we provide the cleanest items possible. Any holes or torn seams in the quilting and fabric are generally hand stitched shut. Not every item will have flaws but this is something to take into account and consider. We take care to make sure that any mishaps are photographed to the best of our knowledge.

Processing and Shipping

All orders will be sent within 5-7 business days of purchasing. 

Wholesale

Any and all of our items are available for wholesale. If you are interested in working with us, please contact us through the contact section of our website or email us at shopjackarden@gmail.com

Return Policy

All sales are final. Once purchased, no exchanges or returns are accepted.